High-Tech, High-Touch Customer Service- Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Review :

Micah Solomon has updated his earlier brilliant book and thinking about customer service to include social media, high-tech applications, and the virtual world we're all living in these days. His insights will allow you not only to survive in this world, but to thrive. He's got insightful thinking on all the traps for the unwary business that social media, for example, represents, as well as strategic insights into how you combine the technology with great customer service. To get all that social media working for you, you need Micah Solomon's brilliant new book.

25 downloads 2350 Views 2 MB Size